Signatures not showing on forms when emailed

  • Profile Image
    BITmarketing
    Asked on June 28, 2020 at 01:01 PM

    We are downloading the forms to move into our customer files and they need the signature included. The signature appears electronically, but when we go to download a pdf, the signatures do not transfer over. If I go to the inbox the signature shows on the PDF. I need it to be on the PDF that is attached to the email generated.Can this be fixed?

     

    A signature is not appearing on the PDF that is emailed to our CSR

    Screenshot
  • Profile Image
    Welvin
    Answered on June 28, 2020 at 02:32 PM

    We apologize for the inconvenience.

    I see my colleague has addressed this through your other ticket below. Kindly check.

    https://www.jotform.com/answers/2416899-Signatures-not-showing-on-forms-when-emailed