Can't upgrade to Bronze.

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    paulmalcolm
    Asked on June 28, 2020 at 02:19 PM

    Hello all,


    I just went thru the process of upgrading to bronze, I got to the last page where there is a green continue button, I pressed the green continue button and nothing happened.


    I checked my account to see if I was changed to bronze, it still say starter. May you please tell me if my checking info went thru for my order?


    Thank you,


    Paul Malcolm

  • Profile Image
    Amin_N
    Answered on June 28, 2020 at 03:03 PM

    Upon checking your account, I've found no payments associated to it, hence, it makes sense it is still on Free plan.

    If you think there's a mistake and you've been charged for a subscription, please provide us with the transaction details and a proof of payment, so that we can further investigate.