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paulmalcolmAsked on June 28, 2020 at 2:19 PM
Hello all,
I just went thru the process of upgrading to bronze, I got to the last page where there is a green continue button, I pressed the green continue button and nothing happened.
I checked my account to see if I was changed to bronze, it still say starter. May you please tell me if my checking info went thru for my order?
Thank you,
Paul Malcolm
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Amin JotForm SupportReplied on June 28, 2020 at 3:03 PM
Upon checking your account, I've found no payments associated to it, hence, it makes sense it is still on Free plan.
If you think there's a mistake and you've been charged for a subscription, please provide us with the transaction details and a proof of payment, so that we can further investigate.