Google sheet form not updating again.

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    RockwellOnTheGo
    Asked on June 28, 2020 at 07:05 PM

    Hi, 

    I have integrated my form with google sheet and now it's not updating again. We haven't changed anything in the columns and yet it's not loading again. May we ask if you can push the missing submissions to our spreadsheet pls?

     

    Thank you!

  • Profile Image
    Amin_N
    Answered on June 28, 2020 at 07:15 PM

    Hi there, @RockwellOnTheGo!

    Thanks for reaching out to us!

    We sincerely apologize for any inconvenience you may have encountered.

    Kindly note that you would need to re-integrate with Google Sheets if you made specific changes to form or removed the integration, and this will lead to creating a whole new Sheet document. This is because the integration is meant to be set up once to receive data in a given format. Any major changes to form fields result in breaking the integration.

    All existing submissions will be successfully integrated to the newly-created Google Sheet, so don't worry at all.

    I hope I have been of any help.

    Should you have any further inquiries, we will be more than happy to help.

  • Profile Image
    RockwellOnTheGo
    Answered on June 28, 2020 at 07:46 PM

    Hi,

    But we didn't make any changes with the form at all and yet it's not updating. We've re-integrated the form a couple of times already and this is always happening. We don't want to keep changing the google sheet as much as possible.


    Is there a way you can push the missing submission in the current sheet?


    Thank you!

  • Profile Image
    gerardw
    Answered on June 28, 2020 at 09:15 PM

    Hello,

    As requested, I have manually pushed submissions into the sheets. Please check and let us know.

    If there is still an issue, please re integrate Google sheets into the form one last time. That will solve the issue.

  • Profile Image
    RockwellOnTheGo
    Answered on August 12, 2020 at 05:36 AM

    Hi, 

    Our google sheet form is not updating again/. We haven't changed anything in the columns  since the last time i messaged on this thread and yet it's not loading again. May we ask if you can push the missing submissions to our spreadsheet pls?


    Jotform link: https://form.jotform.com/201431332619042

  • Profile Image
    gerardw
    Answered on August 12, 2020 at 06:42 AM

    As requested, I have manually pushed submissions into your integrated sheet. Please check.

    If there is still an issue, please reintegrate Google sheets in the form and check.