Unable to access the filled out forms or reset my login

Hello,

I made a form a while ago on your forum

https://form.jotform.com/93287036048259

I thought it was registered to my emailadres shine@divinehealingpresence.love

yet when I try to login or reset my password I don't receive a mail to do so.

Has my account been disabled ? Or did I use a different emailaddress to set it up,

because I also don't receive the filled out forms on this emailaddress.

Thank you in advance for the follow-up

Yes, the form is registered under shine@divinehealingpresence.love

Did you check your spam folder?

I could see the password reset emails sent to the above email address. Please check your spam emails.

Try whitelisting our IP address and Domain. Have you checked the notification in your Spam folders?

https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

Thanks.