I am unable to upgrade my JotForm subscription plan

  • sebv2v
    Asked on June 29, 2020 at 4:50 AM

    Bonjour,

    je souhaite upgrader mon abonnement en silver mais cela ne fonctionne pas. Pouvez vous m'indiquer comment faire svp ?


  • Patrick_R
    Replied on June 29, 2020 at 7:13 AM

    Hi! No need to worry, we'll assist you through this. You'll first need to access your Billing section using this link: https://www.jotform.com/myaccount/billing

    On the Billing section, simply press on the upgrade button for the Silver plan. You should see a dialog similar to the one attached below. Click on the "Continue" button and the wizard will guide you further in the upgrade process. If you face any issues, kindly take a screenshot of that error and send it to us; we'll do the needful.

    Please use instructions specified in this guide to attach the screenshot with your reply: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    1593429205chrome capture 2020 06 29T16 Screenshot 10

    Reference: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Awaiting your response.

  • sebv2v
    Replied on June 29, 2020 at 10:06 AM

    it doesn't works

    The windows stay hear : Passer à l'offre JotForm Argent

     

    Switching Plans in Process...
    Switch should complete in a few minutes. If it does not contact our support team

  • Carlos_C
    Replied on June 29, 2020 at 11:17 AM

    I'm currently looking at your account, I'll update you on this same thread as soon as I have some news.

  • Carlos_C
    Replied on June 29, 2020 at 11:36 AM

    Hello,

    Thank you for your message.

    In this case, please try to upgrade from this URL https://www.jotform.com/pricing/ if you still having issues we need to downgrade the account to free then you can upgrade to silver.

    If you need any further assistance, please let us know. We will be happy to help.