Wrong address on receipt

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    Asked on June 29, 2020 at 07:55 AM

    Why are some of my users are saying their receipt have the incorrect address however when I review the sheets it's correct?

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    Answered on June 29, 2020 at 09:32 AM

    Greetings and thank you for your message.

    Can you please let us know, are they seeing the wrong address in the Autoresponder email? Please send us some IDs of submissions where the address is not correct so we can investigate further. You can click here to see where to find the submission ID.

    Thank you for your cooperation.