Mobile app freezes on submisisons page

  • Rich Handal
    Asked on June 29, 2020 at 8:24 AM

    Hello, I have been using jotform for many many years and have been really happy unfortunately the mobile app is completely useless on my phone as it freezes when I open it to view submissions I've updated the app and it still the same I'm using a Samsung S10.

  • Bojan Support Team Lead
    Replied on June 29, 2020 at 9:58 AM

    Greetings and thank you for your message.

    We apologize for the inconvenience.

    I have tested the app on my Samsung device and had no problems with it. 

    Can you please try to remove the app and install it again? If the problem is still occurring, can you please let u know does this happens only on the submissions page? Does it happen in all forms?

    Thank you for your cooperation.