Mobile app freezes on submisisons page

  • Profile Image
    Rich Handal 
    Asked on June 29, 2020 at 08:24 AM

    Hello, I have been using jotform for many many years and have been really happy unfortunately the mobile app is completely useless on my phone as it freezes when I open it to view submissions I've updated the app and it still the same I'm using a Samsung S10.

  • Profile Image
    Bojan_J
    Answered on June 29, 2020 at 09:58 AM

    Greetings and thank you for your message.

    We apologize for the inconvenience.

    I have tested the app on my Samsung device and had no problems with it. 

    Can you please try to remove the app and install it again? If the problem is still occurring, can you please let u know does this happens only on the submissions page? Does it happen in all forms?

    Thank you for your cooperation.