Field comments does not appear in confirmation mail

  • Profile Image
    Davleuven
    Asked on July 10, 2013 at 08:56 AM

    Hallo,

    I created a form and included a field "comments" (see file).

    Ik get a nice confirmation mail but only the field comments does not appear in de confirmation mail.

    What goes wrong?

    Type rolstoel Manuele rolstoel
    Naam gratis begeleider 
    Telefoonnummer begeleider 
    HEENRIT - datum en ophaaluur 15-07-2013 14:50
    HEENRIT - ophaaldres Street Address: LOVELD 56
    City: PELLENEBRG
    Postal / Zip Code: 3212
    Country: Belgium
    HEENRIT - bestemmingsadres Street Address: Ijzerenmolenstraat 10 bus 2
    City: Leuven
    Postal / Zip Code: 3001
    Country: Belgium
    TERUGRIT - datum en ophaaluur 10-07-2013 14:50
    TERUGRIT - ophaaldres Street Address: Ijzerenmolenstraat 10 bus 2
    City: Leuven
    Postal / Zip Code: 3001
    Country: Belgium
    TERUGRIT- bestemmingsadres Street Address: LOVELD 56
    City: PELLENBERG
    Postal / Zip Code: 3212
    Country: Belgium
    Naam aanvrager rit MARC DAEMEN
    Telefoonnummer aanvrager rit 

  • Profile Image
    pinoytech
    Answered on July 10, 2013 at 12:09 PM

    Hi,

    Sorry for the inconvenience that may have caused. I've cloned your form and investigate the issue and I was able to replicate it. In order to fixed it, you need to re-create your email notification.

    After re-creating the notification, this is now the result:

    Note: If you made some changes in your form like adding/removing fields, it won't automatically reflected into your email notification. You need to manually update it or re-creating form's notification.

    If you need further assistance, do let us know.

    Thank you!

  • Profile Image
    Davleuven
    Answered on July 11, 2013 at 05:49 AM
    Many thanks for your help.

    Van: JotForm Support Forum [mailto:jotform@jotmails.com]
    Verzonden: woensdag 10 juli 2013 18:09
    Aan: dav.dispatching@vzwmobiel.be