Jotform Email shows the following message on all emails submissions: Hidden to protect your privacy

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    dianalc99
    Asked on June 29, 2020 at 09:08 AM

    Good morning, is there a setting to undo information being hidden on emails? I recently switched over to HIPPA compliance and now all email's info is being hidden, which is very inconvenient. Thank you.

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    VincentJay
    Answered on June 29, 2020 at 10:33 AM

    Hi,

    Your account is HIPAA compliant and that's the reason why there's a message about privacy.

    You can unprotect the form fields that you want to show on your email by following this guide: https://www.jotform.com/help/518-How-to-set-PHI-fields-on-your-forms

    Please try it and let us know if you need further help. Thank you.