Form layout changes by itself

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    Asked on June 29, 2020 at 09:16 AM

    As of 1pm UTC today, we noticed that our form layout has changed be itself, yet again.

    All the Short Text widgets (shrink = off), and the Long Text properties (shrink = off) have shrunk and do not fit the full width of the page as they used to.

    I have made copies of my form at varies stages of development, and the copy I made this morning (when it was all good) also displays this bug, in fact all my saved copies. I appear to be with the theme then.

    Please fix this and please explain why this continues to happen.

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    Answered on June 29, 2020 at 10:32 AM

    Greetings and thank you for your message.

    According to your history logs and form revision, you have updated your forms earlier today. Can you please let us know have you done these changes to your form? Is there a way someone else has updated your form?

    Thank you for your cooperation. 

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    Answered on June 29, 2020 at 10:36 AM

    Yes I did. I have about 10 other copies of the form, which I had not changed, and they all exhibit the same problem. No one else has the ability to modify the forms.

    This same problem has happened before, and it 'corrected itself'.

    The thing is, I can change the width of these two types of widgets manually (set the pixel width), of which I have a number of in my form, but if I do, then the width is fixed and doesn't grow/shrink with the width of the form when the browser width is different.

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    Answered on June 29, 2020 at 11:45 AM

    Thank you for your reply.

    If I understood you correctly, this is only a temporary problem which revers back by itself? 

    Can you please let us know if you noticed on other forms as well (which are not duplicates of this form)? Does this happen in all fields? 

    Thank you for the additional information.

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    Answered on June 29, 2020 at 11:08 PM

    Last time is was a temporary problem, after I complained about it, it 'fixed itself'. This morning, it's still not fixed, and our 'go live' is tomorrow. It is only on the Short and Long Text widgets that have the Shrink property set to Disabled, i.e. it fills the entire width of the form, that are the problem.

    I can manually change the width (set the pixels) of all this widgets, but then they don't automatically resize if the webpage is resized.

    Please, I need this fixed asap, go live is tomorrow. Our testers are complaining about this, and today I'm sure the Boss is going to talk about it.

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    Answered on June 30, 2020 at 12:11 AM

    I have changed the width of the Long Text widgets, and fortunately I can set them to very large and don't overrun the form width, and resize appropriately with the resizing of the form width - hope it will stay like that.

    The Short Text widget doesn't, unfortunately. If I make the width longer than the form width, it overruns the form.

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    Answered on June 30, 2020 at 12:15 AM

    I've managed to fix the Short Text widget by adding custom css.

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    Answered on June 30, 2020 at 03:14 AM


    Thank you for your message.

    Can you share the URLs of the forms where this issue is happening?

    If the form is embedded, please share with us the URL of the page where the form is embedded.

    You can also send us screenshots to better illustrate the issue.

    We'll be waiting for your reply.

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    Answered on June 30, 2020 at 03:30 AM

    I've fixed this with custom css for the Short Text. I hope it will all be okay now.

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    Answered on June 30, 2020 at 05:37 AM

    Thank you for letting us know. Feel free to contact us again whenever you need assistance.