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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to hide un-selected fields in the email

    Asked by hulksmashr on July 10, 2013 at 10:25 AM

    Dear Support,

     

    I have different fields in my form that I have recently created. It has drop down, radio button, text box, text area, check box...etc.

    As per title, I do not wish to display those un-selected fields in my email notification. Imagine I have more than 50 fields, If a user input 3 fields information, but email display 50 questions with 3 answers. This would be rediculous.

    Regards,

    Cyrus

    email selected email notification check different
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    Answered by jefreylandicho on July 10, 2013 at 12:48 PM

    You can edit your form email notification and design it that way you want to received your form email notification. Unfortunately, the there are only two way to hide the question, first is by deleting the generated text label in your form email notification but the downside you would not know the question. 

    The second way is by creating a condition that when a certain field is met, that is only when the email notificaiton will be sent. In order to achieve this, you will have to create multiple email notification.

    If you need further assistance, please contact us again.

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    Answered by hulksmashr on July 10, 2013 at 10:26 PM

    Dear Support,

    Your first suggestion to "hide the question, but the downside you would not know the question."- I'm not exactly sure what do you mean by that? From my understanding, are you saying to remove the questions so I don't receive them? If that is the case, what is the point of using jotform? To "REMOVE" question fields from the email notification so I won't see it? It doesn't make any sense.  

    Second suggestion, can you show me how? I attempted to setup conditions on each field. Conditions/Show / hide form fields. If "A" field "is Empty", then "hide" "A" Field. What I want is when user didn't make any selection on particular field, in other words the field is un-selected or blank. The email notification won't able to display any question and answer associated with it. But it doesn't work. What it does is to "hide" all my fields. Any thought?

    Regards,

    Cyrus


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    Answered by pinoytech on July 11, 2013 at 12:48 AM

    Hi Cyrus,

    To automatically hide empty field on submissions, please follow simple steps bellow:

    If you need further assistance, please let us know.

    Thank you!

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    Answered by hulksmashr on July 11, 2013 at 04:04 AM

    Dear Support,

    Thank you. That makes more sense now. But it still didn't work. I think the reason being is I have changed the default email notification. I added a new email notification based on my custom design fields. The comment state "Hide empty fields on submission email. This only works using the default email notifier." Does it means this hide empty fields function only works on the default template which none of the field name or type change be change? If that is the case, its way to limited.

    Regards,

    Cyrus

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    JotForm Support

    Answered by EltonCris on July 11, 2013 at 04:29 AM

    @Cyrus

    Yes unfortunately. As indicated on the feature description, it only works on the default email notification for now. Customizing the email template would be too impossible to read and hide empty fields. There's no alternative solution as of the moment, however hopefully in the future there will be an enhancement on this feature.

    Thank you for asking. 

    Regards!

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    Answered by hulksmashr on July 11, 2013 at 05:39 AM

    So its no way even manually alter each field to hide them one by one?

     

    Regards,

    Cyrus

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    JotForm Support

    Answered by Welvin on July 11, 2013 at 10:59 AM

    Hi Cyrus,

    That's right. You can always edit the form fields in the form builder but if you will enable the auto-hide function then changed anything on the email body settings, the function is useless and won't work.

     

    Thanks

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    Answered by hulksmashr on July 11, 2013 at 11:14 AM

    I'm confused. Just to make it simple. I'm using the "Application of Employment" form (scrrenshot below). I have changed each step name as well as field name and type. If I don't use the template, can I able to create something similar than those? In other words, start from "My forms" then "Create forms" I want the animation when each step clicks and expand tho.

    https://dl.dropboxusercontent.com/u/20163884/jotform/1.jpg

    Regards,
    Cyrus 

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    JotForm Support

    Answered by Welvin on July 11, 2013 at 01:30 PM

    Hi Cyrus,

    Yes. Form Collapse belongs to Survey Tools from our Form Builder. 

    Thanks

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    Answered by hulksmashr on July 12, 2013 at 09:58 AM

    Thank you support, That's good to know. I have created a new from away from the template. In Preferences/Advanced Settings, I have enabled Hide Empty Fields on Emails. But when I test my form, it still gives me those un-selected empty fields. In Email Alerts, I just used the original notification from the email list. I didn't add any extra email notification. Any thought?

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    JotForm Support

    Answered by Welvin on July 12, 2013 at 10:51 AM

    Hi,

    I could NOT replicate that. Would you please let us know the form URL? We'd like to check that. I would suggest re-creating your form notifications. See if that makes a difference.

     

    Thanks

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    Answered by hulksmashr on July 12, 2013 at 10:56 AM

    Absolutely, http://form.jotform.co/form/31923410352848

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    JotForm Support

    Answered by Welvin on July 12, 2013 at 11:41 AM

    Sorry for my response above. What I meant is, I could NOT replicate that. I've made a fix. This time following the process of disabling first the hiding of empty fields > recreate the notification > enable hide empty field settings.

    Can you please check and confirm?

    Thanks

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    Answered by hulksmashr on July 14, 2013 at 08:42 PM

    Dear Support,

    I followed your process above, I'm getting the same result. The hide empty fields does not work.

    BR,

    Cyrus

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    Answered by pinoytech on July 14, 2013 at 11:07 PM

    Hi Cyrus,

    I've cloned this form to investigate the issue and I found out that the issue is had something to do with your email notification. In order to fixed the issue, I would suggest you to re-create your email notification.

    Please take a look at this video: http://www.screencast.com/t/a0ICnWO4u

    If you need further assistance, please let us know.

    Thank you!

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    Answered by hulksmashr on July 15, 2013 at 04:15 AM

    In the Email Alerts, if I add new notification email, In the Provide Sender and Recipient Details, After I chose Sender E-mail: noreply@jotform.com. I have received only the field I like to show.

    If I chose default “Please select” or “Add a sender email to something else, This hide empty field would not work. 

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    JotForm Support

    Answered by EltonCris on July 15, 2013 at 04:44 AM

    @hulksmashr 

    I have created a test notification in your form named "Notification 4", I added my email address as the recipient and made a test. So far, it works fine as expected. You should also be able to received notification with the same output in your email.

    As you can see empty fields are not included, it is even using custom sender email, this doesn't actually affect the "hide empty fields" feature unless you edited something on the email notification content.

    Thanks!