I have not gotten my answer

  • Profile Image
    devonortho
    Asked on June 29, 2020 at 11:47 AM

    Where is my answer. I have not gotten any reply from your 24/7 Customer support and I need to solve this issue  with my customer. Thank you!

  • Profile Image
    Kevin_G
    Answered on June 29, 2020 at 12:53 PM

    I see two tickets opened by you recently: 

    https://www.jotform.com/answers/2418362

    https://www.jotform.com/answers/2418189

    Note that our support system currently experiences a high traffic and this impacts our response time; however, we are doing our best to assist our users as soon as possible, we do process all the tickets we receive. 

    I would recommend you to check the tickets provided above and post your follow-up reply on the corresponding ticket. 

    Thanks.