I have not gotten my answer

Where is my answer. I have not gotten any reply from your 24/7 Customer support and I need to solve this issue  with my customer. Thank you!

I see two tickets opened by you recently: 

https://www.jotform.com/answers/2418362

https://www.jotform.com/answers/2418189

Note that our support system currently experiences a high traffic and this impacts our response time; however, we are doing our best to assist our users as soon as possible, we do process all the tickets we receive. 

I would recommend you to check the tickets provided above and post your follow-up reply on the corresponding ticket. 

Thanks.