Optics Into Form Performance

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    Asked on June 29, 2020 at 12:58 PM

    Hi Jotform folks,

    Is there a way I can see how many users might have started filling out a Jotform I created but did not finish?  If this is available, where can I see it?  My goal is to figure out which question in the form causes people to stop filling it out.  Thanks!  

    Brent Kocal

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    Answered on June 29, 2020 at 03:00 PM


    Thank you for reaching out to us.

    If a person started filling out your form but does not submit it, their data won't be available for you so it's not possible to know which question they've stopped. 

    You can see how many users have visited your form, how many users have responded, and calculate those who didn't respond in the form analytics section, but you won't be able to see those who abandoned the form. 

    Let us know if you any other questions.