Unable to login or we are not able to reset password

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    Khyati 
    Asked on June 29, 2020 at 02:25 PM

    please unlock our account

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    FelipeSantana
    Answered on June 29, 2020 at 04:38 PM

    Hi Khyati,

    We do apologize for the inconvenience that you are experiencing.

    I have checked your account contact_contact212 and it seems that you have been temporarily locked out for too many failed login attempts. You have 5 attempts to log in to your account before the system automatically locks you out. 

    Once you are locked out, resetting the password will not solve the issue. You will need to contact our support team to unlock the account.

    With that being said, I have now gone ahead and flushed your login attempts and unlocked your account. Can you kindly attempt to log in to your account once again?

    Please do let us know if you have any further questions or concerns, we are always happy to help!