Only receiving registration form for one camper per family

  • Profile Image
    crossrdskids
    Asked on June 29, 2020 at 03:18 PM

    Hello, When multiple children are registered from a family I am only receiving the first child.

       Conner Jones was registered, then Troy Jones 5 minutes later. When I look up on Jotform, both registrations are there. But I am only receiving the registration email for the first (Conner). 


    Please send response to rfisher@crossrdschurch.com

  • Profile Image
    Basil_A
    Answered on June 29, 2020 at 05:45 PM

    Hi,

    I am not sure which form you are referring to, the only submissions I can find under the names Connor Jones and Troy Jones are dated to almost one year ago. 

    I can find submissions in the form: https://www.jotform.com/20162385455796420 under the names Sarah Billingsley and Catherine Billingsley. There are 5 minutes between these submissions and both were sent to your Email address. You can check your mail log to see that.

    You can find the mail history by following the guide below:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Please let us know if you require any further assistance.