Paypal form showing Order ID missing error message.

  • delainadownes
    Asked on June 29, 2020 at 3:18 PM

    and it is not working correctly. can you tell me what I forgot?

    https://www.jotform.com/build/201785162615152


    I got a type error and a payment error....

    Jotform Thread 2419019 Screenshot
  • KrisLei Jotform Support
    Replied on June 29, 2020 at 6:37 PM

    Hi,

    The error usually appears when the payment integration in your case PayPal Standard is not connected properly.

    It seems that you are using the PayPal Standard integration, correct? I can see that your form is currently integrated into your Paypal account, however, can you verify that you are currently using a business or personal Paypal account?

    Kindly note that PayPal Checkout, PayPal Pro, and PayPal Express integrations are used to connect to a business PayPal account. The standard PayPal is used to connect to a personal PayPal account. 

    For reference: How-to-Integrate-Form-with-Paypal-Standard-

    Thank you. Looking forward to your response.


  • delainadownes
    Replied on June 29, 2020 at 7:28 PM
    I didn’t change anything from the forms I copied from and things went through fine on those….

    ...
  • KrisLei Jotform Support
    Replied on June 29, 2020 at 8:36 PM

    I didn’t change anything from the forms I copied from and things went through fine on those….

    My apologies for the confusion, I'm not sure of what do you mean by "copied from and things went through fine", do you mean you cloned the form?

    Kindly try to disconnect again the integration then re-integrate it again with your Paypal. 

    1593477120Paypal Screenshot 10

    Please also verify if your Paypal account is a personal or business account?

    For your reference: How-to-Integrate-Form-with-Paypal-Standard-

    However, if you have a business Paypal account please try to use the Paypal Checkout integration: How-to-Integrate-Form-to-PayPal-Checkout

    Let us know if the issue persists.