Cannot Log In

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    Asked on June 29, 2020 at 03:53 PM


    I try and reset my password but it will not work. It will accept the new password but as soon as I try and log in again, it does not work. 

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    Answered on June 29, 2020 at 06:26 PM

    We apologize for inconvenience. I checked on the email and I noted that there was no existing account that uses the email address you used on this ticket.

    If it is a different account, please tell us the Jotform username so that we can properly check.

    If you haven't registered yet, I recommend creating an account first using your email account here

    Let us know if issue persist.

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    Answered on June 30, 2020 at 01:26 PM


    The email address is under a guest account, which is a temporary account that was created. Please clear your browser's cache and register an account again using the same email address.

    If the issue still persists please do let us know.