Cannot Log In

Hi, 

I try and reset my password but it will not work. It will accept the new password but as soon as I try and log in again, it does not work. 

We apologize for inconvenience. I checked on the email and I noted that there was no existing account that uses the email address you used on this ticket.

If it is a different account, please tell us the JotForm username so that we can properly check.

If you haven't registered yet, I recommend creating an account first using your email account here https://www.jotform.com/signup

Let us know if issue persist.

Hi Jonathan, 

I have tried creating an account with the email of Ayrianna@tempechamber.org and it says it already exists. I have tried changing the password, and when I try to log in, even days later after changing to a new password, it isn't recognized. I need this email to work, as this jotform is for a work COVID form before entering my office. Please help! I am available for a phone call 480.736.4285. 

Greetings,

The email address Ayrianna@tempechaber.org is under a guest account, which is a temporary account that was created. Please clear your browser's cache and register an account again using the same email address. 

https://www.jotform.com/signup

If the issue still persists please do let us know.