My online form is not syncing with my PDF form.

  • townofgeorgina
    Asked on June 29, 2020 at 4:00 PM

    I have made edits to my online form, but the PDF form is not syncing with these changes.

    Jotform Thread 2419125 Screenshot
    Page URL: https://www.jotform.com/build/201685727522256
  • David JotForm Support Manager
    Replied on June 29, 2020 at 6:52 PM

    Hi, if the new fields don't show in the PDF Document, please go to the PDF editor:

    1593471004newdocument Screenshot 10

    And create a new one:

    1593471087newdocument Screenshot 21

    The new one should be properly updated. Let us know if you need more help.

  • townofgeorgina
    Replied on June 30, 2020 at 10:54 AM

    Thank you for the quick response. Just a couple follow-up questions:

    When we make changes to the application, do we make them in the online form or the PDF form, or need to adjust both separately?

    Does deleting content in the PDF form also delete content in the online application?

    1)     

      

  • BJoanna
    Replied on June 30, 2020 at 11:55 AM

    Are your questions related to PDF Document of Fillable PDF Form? In the PDF Editor, you can create PDF Documents and Fillable PDF Forms. I checked and you have both. 

    Applying Form Submission Data into a PDF Document

    How to Create PDF Forms with PDF Editor

    If your question is related to PDF Document, the field that is added to an online form will not be added automatically to PDF Document. You will see the following message in PDF Editor.

    1593532260update Screenshot 10

    The same message will be shown when a field is deleted from the online form. 

    If your question is related to Fillable PDF Forms, you do not need to adjust them separately. When you add a new field to an online form the field will be added to Fillable PDF Form as well. If the field is deleted from an online form it will be deleted from the Fillable PDF Form as well.