Webhook data sent to Zapier showing apostrophe as '

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    Asked on June 29, 2020 at 04:29 PM

    I have my form sending a webhook to Zapier. The form submissions that contain apostrophes are displaying them as '.

    This formatting is getting passed on to the destination.

    Any tips on how I can fix it? It's possible to occur in one of many text fields.

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    Answered on June 29, 2020 at 07:33 PM


    Thank you for contacting Support.

    I'm currently looking at your form, I'll update you on this same thread as soon as I have some news.

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    Answered on June 29, 2020 at 08:28 PM


    Thank you for reaching out.

    I have cloned your Maintenance Request form and wasn't able to reproduce the issue.

    15934750042020-06-30 07_54_27.jpg

    Nonetheless, try adding a Formatter on you Zap (Formatter by Zapier > Text) to fix your issue.

    15934761062020-06-30 08_13_16.jpg


    Select Convert valid HTML to Markdown, then select your affected fields as Values.

    15934763692020-06-30 08_15_58.jpg

    Here's a little test to see a preview of the formatter's result.


    15934764862020-06-30 08_08_48.jpg



    15934765502020-06-30 08_10_48.jpg

    Please give it a try and let us know how it goes.