Visual Multi Select Widget: selections are duplicated

  • f1templo
    Asked on June 29, 2020 at 4:49 PM
    exactly, you choose 3 options (which is mandatory) and change your mind and
    change these teams several times, and then send (it appears numerous teams
    that you added and removed later) and instead of adding the 3 correct
    options.
    Em seg., 29 de jun. de 2020 às 14:36, JotForm
    escreveu:
    ...
  • Welvin Support Team Lead
    Replied on June 29, 2020 at 5:10 PM

    Thank you for the details.

    As I have mentioned in the original ticket, I was able to replicate this problem. But then I realized it is not a bug in the widget, but a problem with the custom CSS codes that was injected in the form.

    I have fixed that in your form. You should not get a duplicate this time again.

    I have fixed it by adding pointer-events: none; in the custom CSS codes:

    Visual Multi Select Widget: selections are duplicated Image 1 Screenshot 20

    Thanks again.


  • Welvin Support Team Lead
    Replied on June 29, 2020 at 5:28 PM

    I just realized the changes did not work. I'll check this again, and let you know. Again, this is not a bug in the widget, but a problem with the custom CSS codes.

    Thanks

  • f1templo
    Replied on June 29, 2020 at 9:28 PM
    Welvin. pay attention to the topic and answers (the problem and when the
    form is sent (which arrives in the email)
    if you add the three teams (mandatory) and then go back and change the
    teams again, it will contain 6 options.
    the big problem of your support. that you are amateurs (imagine things and
    write nonsense), first take the test and then answer, so in a single ticket
    and the problem is solved!
    Em seg., 29 de jun. de 2020 às 18:28, JotForm
    escreveu:
    ...
  • Welvin Support Team Lead
    Replied on June 30, 2020 at 12:14 PM

    I'm sorry, but I paid attention to it. Didn't I say I was able to replicate it? I'm looking for the solution to this now. I'll update you here.

    Here's a short non-voice video of how to replicate the problem: 

    Visual Multi Select Widget: selections are duplicated Image 1 Screenshot 20

    Note that we cannot just say something without troubleshooting things. We all do, that's our basics. When we also ask, that means we were unable to understand the problem. I know that's a big thing for you, but we're only asking for your patience and understanding. And please, be calm. 

    Thank you. 

  • f1templo
    Replied on June 30, 2020 at 5:28 PM
    how can I stay calm, if I write billions of times, the same thing and you
    don't pay attention. invent crazy responses from your head, that's
    annoying! if they were competent it could be resolved in a single ticket.
    your video is correct for @Welvin. (you can do this too and see the error)
    add the 3 teams and come back and then add other teams again, the same
    error happens for your video)

    Livre
    de vírus. www.avast.com
    .
    <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
    Em ter., 30 de jun. de 2020 às 13:14, JotForm
    escreveu:
    ...