Can't view attachments on the submission email

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    bauhaushair
    Asked on June 29, 2020 at 07:47 PM

    Hello, 

    My client is having a problem with one of the contact forms where she can't view attachments in her email submission because the total size is more than 5MB. How can we fix this issue?

    Thanks

    Screenshot
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    jherwin
    Answered on June 29, 2020 at 10:49 PM

    Unfortunately, there is no way to increase the size limits for attachments. However, your client can view/download attachments using the link included in the email.

    If they are receiving 404 page when they click on the link, you would need to lift privacy settings in your account, which require log-in to review files, here is the link: https://www.jotform.com/myaccount/settings.
    1593485365uncheck.png

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    bauhaushair
    Answered on June 30, 2020 at 12:26 PM

    Awesome, this helps. Thank you!