Unable to Access Inbox For One Form

  • Profile Image
    Asked on June 30, 2020 at 12:48 AM


    When trying to access the Inbox for Ceremony Attendance Form I receive a padlock and message that I "Don't have permission to view submissions" as per the screenshot?

    It seems to be only this form that has this message when I try and access the inbox from Jotform dashboard?

    Would this prevent submissions from the form to my email?



  • Profile Image
    Answered on June 30, 2020 at 04:41 AM

    Hi there,

    Thank you for reaching out to us.

    Your Ceremony Attendance Form doesn't have any submission. Try sending a test submission then view the inbox again.

    If the problem persists, try clearing your browser's cache or viewing the inbox in incognito mode.

    Please give it a try and let us know how it goes.

    Related Guide:

    How to View Form Submissions