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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions not emailing me nor showing on form data in dashboard on Jo

    Asked by Rebecca on May 03, 2011 at 12:01 PM
    Submissions not emailing me nor showing on form data in dashboard on Jotform
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    JotForm Support

    Answered by mliz on May 04, 2011 at 07:12 AM

    Hi Rebecca,

    There are 8 Pending submissions for this form displayed in JotForm. 

    When someone tries to order using your form, he will be redirected to paypal and the submitted data will be kept in your pending submissions until paypal triggers jotform that it has completed payment.  If someone abandons the order, the order will still be kept in your pending submissions for a period and you can modify the order to manually accept the submission or delete it.

    No notification email is sent for pending submissions once the payment is processed
    and completed at Paypal then the email is sent.

    Only successfully paid orders are being recorded as a submission.

    To view pending submissions:
    1. Login to JotForm
    2. Go to My Forms
    3. Select The Form
    4. Click on Submissions
    5. Choose Pending Submissions.

    Hope this helps.


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    Answered by CFCM on May 04, 2011 at 09:17 AM

    Thanks but it would be great if there were some kind of notification sent by the form to let us know that people have used it/filled it out. We're trying to build a list of attendees to a seminar and need that data. Because the form does not generate any notification until PP processes the payment, seems a bit counter-intuitive at the very least, PLUS nevermind the fact that not one of these 8 people have "abandoned" anything! We have their payments showing they paid in our PayPal account! So, how do you explain that? This way of doing things forces us to log in here at JF and click through until we find the "pendings" and manually get the form submission info we need??? Bummer. Thanks for the explanation, tho.

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    JotForm Support

    Answered by NeilVicente on May 04, 2011 at 08:19 PM


    I apologize for any inconvenience this may have caused you. I have checked your account and confirm that you have a couple of pending submissions. If you did receive the payments in your Paypal account succesfully, the pending submissions should automatically be counted as a completed submission, but that is not the case in your account.

    Anyway, I will have this issue forwarded to our development team to have them find out the cause of this problem. Thank you for your patience.