Published forms are removed

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    LisaClyne
    Asked on June 30, 2020 at 06:15 AM

    Hi 


    I have shared templates on jot form and other accounts have used them, however when people are clicking the link to complete they are getting an error message saying form doesn't exist or has been removed?

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    LisaClyne
    Answered on June 30, 2020 at 06:18 AM

    The accounts having issues reported so far are

    Yorkshirewhc

    wiltshirewhc

    bathsomersetwhc

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    LisaClyne
    Answered on June 30, 2020 at 07:13 AM

    hello is there anybody can help?

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    Bojan_J
    Answered on June 30, 2020 at 07:57 AM

    Greetings and thank you for your message.

    Can you please let us know, are they getting an error when they try to use the template? Dows this happens on all forms? Can you please share with us the original form URL?

    Thank you for your cooperation. 

  • Profile Image
    LisaClyne
    Answered on June 30, 2020 at 08:10 AM

    Hi

    it appears to be happening to the end user 

    https://form.jotform.com/201773139787365Plus%20our%20GDPR%20&48hr%20Opt%20Out%20Forms:


    https://form.jotform.com/201774217201344GDPR%20consent%20https://form.jotform.com/201774470077356


    seperate issue:

    I also have an issue where 2 people have reported issues with links not working but when i try the links they are fine. We are just contacting these people to find which links specifically for that scenerio


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    LisaClyne
    Answered on June 30, 2020 at 08:45 AM

    Hello is there anyone who can help?

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    gerardw
    Answered on June 30, 2020 at 09:24 AM

    Hello,

    The published URLs look incorrect. Please check out these links:

    https://form.jotform.com/201773139787365 

    https://form.jotform.com/201774217201344 

    https://form.jotform.com/201774470077356 

    Here is how you can get the published form URL: Where-to-Find-My-Form-URL 

    Please test and let us know.

  • Profile Image
    LisaClyne
    Answered on June 30, 2020 at 09:33 AM

    Hi 

    We have a number of accounts with the same forms attached so its tricky to see which form belongs to which account

    these forms worked on the weekend as i tested every single one, so its strange that there is now and issue with the link?

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    LisaClyne
    Answered on June 30, 2020 at 09:34 AM

    and yes this is where i got the urls for the forms originally 

  • Profile Image
    Jimmy_D
    Answered on June 30, 2020 at 10:49 AM

    Hi, 

    These two links that you have shared are live and belong to two different accounts. 

    https://cdn.jotfor.ms/201773139787365  > wiltshirewhc

    https://cdn.jotfor.ms/201774217201344  > bathsomersetwhc

    Here is a visual guide on how to get a form publish link.-

    Let us know should you need further assistance. 

    Best