-
LisaClyneAsked on June 30, 2020 at 6:15 AM
Hi
I have shared templates on jot form and other accounts have used them, however when people are clicking the link to complete they are getting an error message saying form doesn't exist or has been removed?
-
LisaClyneReplied on June 30, 2020 at 6:18 AM
The accounts having issues reported so far are
Yorkshirewhc
wiltshirewhc
bathsomersetwhc
-
LisaClyneReplied on June 30, 2020 at 7:13 AM
hello is there anybody can help?
-
Bojan Support Team LeadReplied on June 30, 2020 at 7:57 AM
Greetings and thank you for your message.
Can you please let us know, are they getting an error when they try to use the template? Dows this happens on all forms? Can you please share with us the original form URL?
Thank you for your cooperation.
-
LisaClyneReplied on June 30, 2020 at 8:10 AM
Hi
it appears to be happening to the end user
https://form.jotform.com/201773139787365Plus%20our%20GDPR%20&48hr%20Opt%20Out%20Forms:
https://form.jotform.com/201774217201344GDPR%20consent%20https://form.jotform.com/201774470077356
seperate issue:
I also have an issue where 2 people have reported issues with links not working but when i try the links they are fine. We are just contacting these people to find which links specifically for that scenerio
-
LisaClyneReplied on June 30, 2020 at 8:45 AM
Hello is there anyone who can help?
-
Girish JotForm SupportReplied on June 30, 2020 at 9:24 AM
Hello,
The published URLs look incorrect. Please check out these links:
https://form.jotform.com/201773139787365
https://form.jotform.com/201774217201344
https://form.jotform.com/201774470077356
Here is how you can get the published form URL: Where-to-Find-My-Form-URL
Please test and let us know.
-
LisaClyneReplied on June 30, 2020 at 9:33 AM
Hi
We have a number of accounts with the same forms attached so its tricky to see which form belongs to which account
these forms worked on the weekend as i tested every single one, so its strange that there is now and issue with the link?
-
LisaClyneReplied on June 30, 2020 at 9:34 AM
and yes this is where i got the urls for the forms originally
-
Jimmy_DReplied on June 30, 2020 at 10:49 AM
Hi,
These two links that you have shared are live and belong to two different accounts.
https://cdn.jotfor.ms/201773139787365 > wiltshirewhc
https://cdn.jotfor.ms/201774217201344 > bathsomersetwhc
Here is a visual guide on how to get a form publish link.-
Let us know should you need further assistance.
Best