Published forms are removed

  • LisaClyne
    Asked on June 30, 2020 at 6:15 AM

    Hi 


    I have shared templates on jot form and other accounts have used them, however when people are clicking the link to complete they are getting an error message saying form doesn't exist or has been removed?

  • LisaClyne
    Replied on June 30, 2020 at 6:18 AM

    The accounts having issues reported so far are

    Yorkshirewhc

    wiltshirewhc

    bathsomersetwhc

  • LisaClyne
    Replied on June 30, 2020 at 7:13 AM

    hello is there anybody can help?

  • Bojan Support Team Lead
    Replied on June 30, 2020 at 7:57 AM

    Greetings and thank you for your message.

    Can you please let us know, are they getting an error when they try to use the template? Dows this happens on all forms? Can you please share with us the original form URL?

    Thank you for your cooperation. 

  • LisaClyne
    Replied on June 30, 2020 at 8:10 AM

    Hi

    it appears to be happening to the end user 

    https://form.jotform.com/201773139787365Plus%20our%20GDPR%20&48hr%20Opt%20Out%20Forms:


    https://form.jotform.com/201774217201344GDPR%20consent%20https://form.jotform.com/201774470077356


    seperate issue:

    I also have an issue where 2 people have reported issues with links not working but when i try the links they are fine. We are just contacting these people to find which links specifically for that scenerio


  • LisaClyne
    Replied on June 30, 2020 at 8:45 AM

    Hello is there anyone who can help?

  • Girish JotForm Support
    Replied on June 30, 2020 at 9:24 AM

    Hello,

    The published URLs look incorrect. Please check out these links:

    https://form.jotform.com/201773139787365 

    https://form.jotform.com/201774217201344 

    https://form.jotform.com/201774470077356 

    Here is how you can get the published form URL: Where-to-Find-My-Form-URL 

    Please test and let us know.

  • LisaClyne
    Replied on June 30, 2020 at 9:33 AM

    Hi 

    We have a number of accounts with the same forms attached so its tricky to see which form belongs to which account

    these forms worked on the weekend as i tested every single one, so its strange that there is now and issue with the link?

  • LisaClyne
    Replied on June 30, 2020 at 9:34 AM

    and yes this is where i got the urls for the forms originally 

  • Jimmy_D
    Replied on June 30, 2020 at 10:49 AM

    Hi, 

    These two links that you have shared are live and belong to two different accounts. 

    https://cdn.jotfor.ms/201773139787365  > wiltshirewhc

    Published forms are removed Image 1 Screenshot 40https://cdn.jotfor.ms/201774217201344  > bathsomersetwhc

    Published forms are removed Image 2 Screenshot 51Here is a visual guide on how to get a form publish link.-

    Published forms are removed Image 3 Screenshot 62Let us know should you need further assistance. 

    Best