Why am I not able to access my form?

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    nellyreiss
    Asked on June 30, 2020 at 07:46 AM

    Bonjour, 

    Hier soir le 29/09 j'ai désactivé mon formulaire et je n'arrive plus à le réactivé je ne comprend pas comment on procède pouve vous m'aidez?


    Cordialement

    Nelly SATTLER

    Screenshot
  • Profile Image
    Bojan_J
    Answered on June 30, 2020 at 08:20 AM

    Greetings Nelly.

    Thank you for your message.

    After checking your account, it looks like it was suspended by our automated phishing detector. 

    I have forwarded your account to our reviewers team, and as soon as we hear back from them, we will let you know.

    Thank you for your understanding. 

  • Profile Image
    Bojan_J
    Answered on June 30, 2020 at 01:24 PM

    Greetings Nelly.

    Thank you for your patience.

    We have reviewed your account, and we unsuspended it. It is now fully active, and you won't have any problems accessing it. 

    Some of our users try to use Jotform services for spamming and phishing others. That's why we needed to create a strict algorithm to prevent them and suspend their accounts. 

    Unfortunately, it can sometimes make a mistake, what happened to your account.

    We apologize for the inconvenience.

    Please let us know if you have any further questions.