Password reset links not working

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    Catherine Baird 
    Asked on June 30, 2020 at 10:52 AM


    I need to reset my password for but the reset links won't work. Can you help? Thank you!

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    Answered on June 30, 2020 at 11:53 AM

    Hi Catherine,

    Thank you for reaching out and I'm sorry for the inconvenience.

    I have checked our email logs though, It doesn't show any deliverability issues with your emails address, can you please try it again? This time, please try checking your spam folder too as it may end up there?