Password reset links not working

  • Catherine Baird
    Asked on June 30, 2020 at 10:52 AM

    Morning!

    I need to reset my password for cbaird76@yahoo.com but the reset links won't work. Can you help? Thank you!


  • Bert_A
    Replied on June 30, 2020 at 11:53 AM

    Hi Catherine,

    Thank you for reaching out and I'm sorry for the inconvenience.

    I have checked our email logs though, It doesn't show any deliverability issues with your emails address cbaird76@yahoo.com, can you please try it again? This time, please try checking your spam folder too as it may end up there?