Need my account account reactivated

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    Darrell Andress 
    Asked on June 30, 2020 at 11:45 AM

    I just tried to logon and got a message that my account has be suspended by your phishing prevention system.  I'm not sure why I got this message.

    Please reactivate my account.  

    Thank you,

    Darrell Andress

    Wishing On A Star Travel

  • Profile Image
    BJoanna
    Answered on June 30, 2020 at 01:07 PM

    Your account is suspended because your form "ACH Authorization" is used to collect the last 4 credit card digits. It is against our Terms of Use to collect any info that is related to credit cards. 

    If you want to collect payments, you need to use one of our Payment integrations. 

    Mastering Payment Form Integrations with Jotform

    And if you want to collect payments on a later date, you can enable the payment authorization. 

    How to Enable Payment Authorization

    We can activate your account, but the guilty field has to be deleted from the form. Let us know if you agree with our Terms and we will delete the guilty field and activate the account. 

  • Profile Image
    Darrell Andress 
    Answered on June 30, 2020 at 01:28 PM
    Yes, I agree to your terms.
    Thank you for reactivating my account.
    Darrell Andress
    Independent Travel Planner
    Wishing On A Star Travel, An Authorized Disney Vacation Planner
    darrell_a@wishingonastartravel.com
    ...
  • Profile Image
    Kevin_G
    Answered on June 30, 2020 at 03:25 PM

    Your account is active now, kindly check and let us know if you have any questions.

    Thanks.