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Darrell AndressAsked on June 30, 2020 at 11:45 AM
I just tried to logon and got a message that my account has be suspended by your phishing prevention system. I'm not sure why I got this message.
Please reactivate my account.
Thank you,
Darrell Andress
Wishing On A Star Travel
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BJoannaReplied on June 30, 2020 at 1:07 PM
Your account is suspended because your form "ACH Authorization" is used to collect the last 4 credit card digits. It is against our Terms of Use to collect any info that is related to credit cards.
If you want to collect payments, you need to use one of our Payment integrations.
Mastering Payment Form Integrations with JotForm
And if you want to collect payments on a later date, you can enable the payment authorization.
How to Enable Payment Authorization
We can activate your account, but the guilty field has to be deleted from the form. Let us know if you agree with our Terms and we will delete the guilty field and activate the account.
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Darrell AndressReplied on June 30, 2020 at 1:28 PMYes, I agree to your terms.
Thank you for reactivating my account.
Darrell Andress
Independent Travel Planner
Wishing On A Star Travel, An Authorized Disney Vacation Planner
darrell_a@wishingonastartravel.com
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Kevin Support Team LeadReplied on June 30, 2020 at 3:25 PM
Your account is active now, kindly check and let us know if you have any questions.
Thanks.