Cancel my subscription

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    Asked on June 30, 2020 at 12:00 PM

    I thought my subscription ended after one month since that is the plan for which I registered. Could you please cancel the subscription and reverse the charges for May 28- July 28.

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    Answered on June 30, 2020 at 01:56 PM

    We can only refund the latest payment we received on Jun 28, 2020. I refunded the latest payment and downgraded your account back to the free plan. You can expect a refund within 4-10 business days. 

    Please note that your account is now over the Upload Storage Space limit and your forms will be disabled if you do not clear the Upload Storage Space usage. The limit for the free accounts is 100 Mb and your current usage is 2.08 GB. You can delete the submissions with uploads to clear the Upload Storage Space usage. 

    How to Delete Form Submission Data

    The deleted data will be permanently removed from our servers, so I would suggest you to download it first. 

    How to Download Form Submissions as Excel/CSV/PDF

    How to Download the Submission Files