Submissions not showing up in PDF attachement

  • GRUENINGER
    Asked on June 30, 2020 at 2:32 PM

    I am still having issues with some of my submissions showing up in the attached PDF after making changes to the form. I went under emails/notifications/PDF attachments, but I am not sure which one is correct? There are 3 there, not sure how all those got there. How can I make sure that the form I updated gets the correct PDF attached to it?

    Page URL: https://form.jotform.com/jhabig/AMB-domestic-tour-member-form
  • John Support Team Lead
    Replied on June 30, 2020 at 4:49 PM

    I can see that you have created a few PDF Documents:

    Submissions not showing up in PDF attachement Image 10

    Now, if you have made additional changes to the form, I suggest it best to create a new PDF Document and delete the existing documents in the PDF Editor. This will trigger the creation of a new PDF with all the updated fields in it.

    15935501642421532 2 Screenshot 21