Forgot Password Locked Out

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    Kristy Timpone 
    Asked on June 30, 2020 at 02:39 PM


    Forgot password and attempted to reset but did not receive email. Account is now locked.

    User Name: CHLIMED

    Please advise. 

    Thank you.

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    Answered on June 30, 2020 at 04:45 PM

    Hello Kristy - Unfortunately, I was not able to find an account with that username. Have you changed it?

    Also, when you reset a password, you need to use the email associated with that account. This is because the email with the reset link can only be sent to the email address associated with it.