Forgot Password Locked Out

  • Kristy Timpone
    Asked on June 30, 2020 at 2:39 PM

    Hi,

    Forgot password and attempted to reset but did not receive email. Account is now locked.

    User Name: CHLIMED

    Please advise. 

    Thank you.

  • John Support Team Lead
    Replied on June 30, 2020 at 4:45 PM

    Hello Kristy - Unfortunately, I was not able to find an account with that username. Have you changed it?

    Also, when you reset a password, you need to use the email associated with that account. This is because the email with the reset link can only be sent to the email address associated with it.

    GUIDE: How-to-reset-JotForm-account-password