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  • Profile Image

    Order form not working

    Asked by DelightfulWords on July 10, 2013 at 07:26 PM

     

    Help! I created an order form here: http://form.jotform.ca/form/31854036700246 and it was working fine until I tried to add a checkbox for "pick up day", and all of a sudden the submission has stopped passing the produce information! Please help - this is an active form!!

    I tried to take the checkbox section back out, but the form is still not passing the produce formulas. How did I break it, and how do I get the functionality back? 

    Thanks!

    Page URL:
    http://form.jotform.ca/form/31854036700246

    order form JotForm checkbox section
  • Profile Image

    Answered by pinoytech on July 10, 2013 at 10:44 PM

    Hi,

    Sorry for the inconvenience that may have caused. I've cloned your form and it seems to be working fine. The only issue that I've encounter upon cloning your form is this issue:

    If the issue is not related to the issue that I've encountered in your form, can you please provide us more information for further assistance?

    Thank you!

  • Profile Image

    Answered by DelightfulWords on July 11, 2013 at 07:08 AM
    Hello there,
    I'm sorry, I disabled the form until I could fix it, since it's an active form with orders actually coming in. I've re-enabled it again, so you shouldn't get the message below. I tried to clone it myself last night, and this is what I kept getting:
    So the "produce" section was completely blank. It used to look like this:
    Does that help? I can't get my own cloned copy to work either...
    -- 
    Meghna Lamore
    Delightful Words Editing Services
  • Profile Image

    Answered by DelightfulWords on July 11, 2013 at 10:43 AM

    Hello there,

    My thanks to "Sid" for sending me an order that worked perfectly! If you're reading this, would you please let me know which form you used?

    Thanks so much!

  • Profile Image

    Answered by sidharth_kch on July 11, 2013 at 10:44 AM

    @DelightfulWords

    I checked your form and see it's working fine now. I did a test submission and see the "This week's produce" is displaying correctly in submission list.

    Request you to please check it and let us know if you continue to have this issue.

    Thanks,

    Sidharth

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    Answered by sidharth_kch on July 11, 2013 at 10:45 AM

    I used this form: http://www.jotform.ca/form/31854036700246

     

    Thanks,

    Sidharth

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    Answered by DelightfulWords on July 11, 2013 at 10:49 AM
    Yep, it's working now: thanks so much! I've no idea what you did, but whatever it is, I really appreciate it.
    Now comes the hard part: this originally "broke" when I tried to put in a checkbox field in for "pick up days". I'm going to try and put it back in now, and hopefully I won't break it again this time...
    -- 
    Meghna Lamore
    Delightful Words Editing Services
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    Answered by on July 11, 2013 at 10:55 AM

    Sidhart - thanks again for your help. I have the entire form working now. I really, really appreciate the fast help!

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    Answered by sidharth_kch on July 11, 2013 at 12:51 PM

    @DelightfulWords

    You are welcome.

    Glad to know that issue was resolved.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth