What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My orders are not being delivered to assigned email address

    Asked by scarlett2000 on July 10, 2013 at 08:00 PM

    Have test my email accounts and my orders are not being recieved when someone fills out a jotform.

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    JotForm Support

    Answered by Morian on July 10, 2013 at 09:18 PM


    I checked our bounce list and found the email associated with your account.

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'DNS Soft Error looking up sepro= ductions.com.au (MX) while asking recursive_nameserver1.parent. Error was: = unable to reach nameserver on any valid IP'

    I have since removed it so please try to make another test submission to verify but it should be working now. We apologize for the inconvenience. Let us know if you need further assistance. Thanks!