I'm not receiving all of my forms

  • Profile Image
    bedandbiscuit
    Asked on July 10, 2013 at 08:35 PM

    I noticed that the following submited forms in the last two days are not forwarded to my email. Can you please tell me the problem ASAP. I'm loosing reservations and customers.

    239215290824863487

     

    239212724324883670

    239198176276136104

    239195821691295014

    239192350691926104

    239189672825688373

    239142493731851348

    239139786131614485

    239045774312448635

    239035083041566583

    239019971181594041

    238940354501434229

     

    238934081031376161

  • Profile Image
    EltonCris
    Answered on July 11, 2013 at 12:49 AM

    Hi,

    Our apologies for the inconveniences caused.

    We have issues with our email system recently but it has now fixed so it should be stable by now.

    You can forward the submissions to your email in your form submissions page that doesn't hit your email that time. Please follow this steps:

    1. Go to your My Forms page

    2. Select a Form and click Submissions button

    3. Select Submissions on the data grid below and click Forward to forward the submission.

    Thanks!

  • Profile Image
    bedandbiscuit
    Answered on July 11, 2013 at 01:33 AM

    I'm still not getting the email. This is a major problem for me. Look into it please, you said it's been fixed, but looks like I'm not getting any reservation form. You guys should send out a an email so everybody can check for the forms on your site. Fix it please and fast!!!!!!!!!

  • Profile Image
    EltonCris
    Answered on July 11, 2013 at 02:30 AM

    Hi,

    I just sent a test notifications in your email address, kindly recheck that on your side.

    The logs indicates that it was successfully delivered to your email address.

    /var/log/jotform/amazonSES.log:[11/Jul/2013:02:21:14 -0400] AmazonSES Sent email to info@bedandbiscuitithaca.com - MessageID:0000013fcc640540-adc2a613-d18f-45ba-a974-8dc238237e02-000000 - RequestId:1672dcf3-e9f2-11e2-84e9-9fcfea1ea138

    If you are not able to received it, kindly check your spam folder or check your spam security. Review if there are no blocked messages coming from noreply@jotform.com email. You can ask that to your email service provider, you can send to them the logs provided above.

    For the submissions that doesn't hit in your email address by the time we have issues with our email system, you can check that in your form submissions page.

    Thanks!