Jotform and Authorize.net amounts not matching!

  • Profile Image
    ugmwebform
    Asked on May 03, 2011 at 02:43 PM

    We have a form titled "Walk for Hope Registration Form." This form is used to register for a walk-a-thon event and allows participants to pay the registration fee and to purchase t-shirts.

    Some of our transactions are going to authorize.net for 8 cents less than they should be. I have flagged two transactions in our submissions database. One transaction should have been for $15 and went to Authorize.net for $14.92. The other should have been for $25 and went to Authorize.net for $24.92.

    I contact Authorize.net and they said the problem is on the developer's end (which I assume is Jotform).

    How can we get this fixed?

  • Profile Image
    DanielGriffin
    Answered on May 04, 2011 at 10:03 AM

    Hi there,

    Sorry for this inconvience.  As far as I can tell everything is fine at our end.  i've taken a look at your form and it appears to be setup correctly.  Also your submissions are recording the full amount so if there is a problem at our end then it is happening during the connection to Authorize.net.  If this were a jotform bug then all of our Authorize.net users would be affected, and everyone else is ok.  I will assign this to the next level so that we can get an developer to investigate it for you.  Once again, apologies in advance if it is a problem with us, but everything does seem to be normal.

    Thanks,

    Daniel

  • Profile Image
    ugmwebform
    Answered on May 04, 2011 at 01:13 PM

    Thank you for your help. I will cut and paste the interaction I have had with Authorize.net on this issue:

     

    ME: We are receiving transactions that are 8 cents less than what they should be. For example, a $15 transaction is coming through Authorize.net as $14.92.

    Here are a few that have done so:
    Transaction ID: 3603447850  ($14.92, should have been $15)
    Transaction ID: 3603436992 ($24.92, should have been $25)

    Why are we missing the 8 cents on each of these transactions?

     

    Authorize.net: We received your inquiry about the wrong amount being submitted for the transactions.

    You will need to contact your developer and have them look into why that may be happening.  We just submit the transaction that is submitted to us.  

    We have a tool that your developer can use to help determine the issue.  You can get that at:

    Data Validation URL Tool: http://developer.authorize.net/tools/datavalidation/

    That tools will show you exactly what is being submitted to us by your website.

    If the information provided above satisfies your needs, please close this ticket. Otherwise, please send a reply message with your follow-up questions so I can further assist you. For your convenience the Authorize.Net Knowledge Base, located at http://www.authorize.net/help, is available 24x7.

    Sincerely,

    Robert B
    Authorize.Net
    Customer Support

     

    ME: We use Jot Form with Authorize.net to capture the payment. Would that make any difference?

    Authorize.net: You will need to have your developer look at your Jot Form settings to see why the amount is being submitted different.   We cannot see that from here.

  • Profile Image
    liyam
    Answered on January 14, 2013 at 09:12 AM

    Hello, ugmwebform.  We sincerely apologize that we were not able to update you on this. 

    Upon doing tests, I was able to see that the full amount gets transferred to Auth.net.  This probably had been fixed by the development team more than a year ago but missed to put updates on this. 

    If you continue to experience this error, please do let us know.

    Thanks.