Information missing in notifcation Email.

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    Jo Ostlere
    Asked on July 01, 2020 at 09:29 AM

    Help - I’ve created a new form but not all the boxes are showing on the email after a client has submitted - how do I sort this?



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    Basil_A
    Answered on July 01, 2020 at 10:52 AM

    Hi,

    Can you please provide the form that you are referring to and the missing boxes within the form?

    Looking forward to your reply.

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    JoOstlere
    Answered on July 01, 2020 at 11:28 AM
    Hi
    This is the form I’m having problems with
    You can find my form "New Trial - The 1:1 Diet Product Order Form" at: https://form.jotform.com/JoOstlere/new-trial-OF
    The products below the banner - click here
    Aren’t carrying forward to the email confirmation when I complete it?
    [cid:E7FD7E93-16A7-4DB2-82C6-579243178EA8-L0-001]
    Regards
    Jo Ostlere
    The Life Balance Studio
    46 Silverknowes Road, Edinburgh EH4 5LF
    Mobile 07515 861526
    Email Jo@thelifebalancestudio.co.uk
    Product Order Form: bit.ly/JoO-OF
    Appointments: bit.ly/JoO-Appointments
    New Client Enquiry Form: bit.ly/JoO-NEF
    Webpages www.one2onediet.com/JoO
    www.thelifebalancestudio.co.uk
    Facebook www.facebook.com/JoOstlerelbs
    www.facebook.com/one2onedietJoOstlere
    Instagram @One2OneDietJo
    ...
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    Bert_A
    Answered on July 01, 2020 at 01:00 PM

    Hi there,

    Thank you for reaching out.

    I have cloned your JotForm to my account and able to replicate the issue at my end. It seems that there is an issue with the notification. Could you try creating a new notification so that the fields should be displaying normally in the email? You may delete the old notification after setting up the new notification on the form.


    Please get back to us if you need any further assistance. We will be happy to help.