Information missing in notifcation Email.

Jo Ostlere
Asked on July 01, 2020 at 09:29 AM

Help - I’ve created a new form but not all the boxes are showing on the email after a client has submitted - how do I sort this?

This is a re-post of a comment on How to Inject Custom CSS Codes
Basil

Jotform Support

Answered on July 01, 2020 at 10:52 AM

Hi,

Can you please provide the form that you are referring to and the missing boxes within the form?

Looking forward to your reply.
JoOstlere
Answered on July 01, 2020 at 11:28 AM

Hi
This is the form I’m having problems with
You can find my form "New Trial - The 1:1 Diet Product Order Form" at: https://form.jotform.com/JoOstlere/new-trial-OF
The products below the banner - click here
Aren’t carrying forward to the email confirmation when I complete it?
[cid:E7FD7E93-16A7-4DB2-82C6-579243178EA8-L0-001]
Regards
Jo Ostlere
The Life Balance Studio
46 Silverknowes Road, Edinburgh EH4 5LF
Mobile 07515 861526
Email Jo@thelifebalancestudio.co.uk
Product Order Form: bit.ly/JoO-OF
Appointments: bit.ly/JoO-Appointments
New Client Enquiry Form: bit.ly/JoO-NEF
Webpages www.one2onediet.com/JoO
www.thelifebalancestudio.co.uk
Facebook www.facebook.com/JoOstlerelbs
www.facebook.com/one2onedietJoOstlere
Instagram @One2OneDietJo
...
Bert_A
Answered on July 01, 2020 at 01:00 PM

Hi there,

Thank you for reaching out.

I have cloned your Jotform to my account and able to replicate the issue at my end. It seems that there is an issue with the notification. Could you try creating a new notification so that the fields should be displaying normally in the email? You may delete the old notification after setting up the new notification on the form.

Please get back to us if you need any further assistance. We will be happy to help.