Account upgrade not completed still after 12hrs even tho i got receipt 12 hrs ago!

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    robcheshire
    Asked on May 03, 2011 at 09:44 PM

    Hi , i upgrade my account 12hrs ago . i emailed you 10 hours ago to say its not upgraded but had no response from anyone. 

     

    My email is rob@*******.com. 

     

    Ive had 2 automated emails
    1:Thank you for your purchase of JotForm Premium -  - Monthly Subscription
    2: Receipt  of my purchase.

     

    Can you sort this out asap as i am expecting people to be filling forms out soon and they wont be able to untill you activate my JotForm Premium

     

    Kind Regards 

    Rob 

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    robcheshire
    Answered on May 03, 2011 at 09:52 PM

    thankyou :-) 

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    liyam
    Answered on May 03, 2011 at 09:54 PM

    Hello Rob,

    I have checked your payment and found out that there is a discrepancy in the information that you have entered in our payment gateway, Plimus.  In the JotForm username field in Plimus, you entered your email address instead of your username here. This is the reason why your upgrade did not reflect into your account.

    I have now changed your account status to Premium.

    If you have other concerns or inquiries, please do let us know.

    Thank you for subscribing to JotForm!

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    robcheshire
    Answered on May 03, 2011 at 09:56 PM

    Thankyou . 

    I thought my username was my email address sorry !!!
    Kind Regards Rob 
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    liyam
    Answered on May 03, 2011 at 10:03 PM

    No worries.

    If there's anything else that you need assistance with in regard to your forms or other concerns and inquiries with your account, we'll be here to help.

    Warm regards,

    Liyam