What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account upgrade not completed still after 12hrs even tho i got receipt 12 hrs ago!

    Asked by robcheshire on May 03, 2011 at 09:44 PM

    Hi , i upgrade my account 12hrs ago . i emailed you 10 hours ago to say its not upgraded but had no response from anyone. 

     

    My email is rob@*******.com. 

     

    Ive had 2 automated emails
    1:Thank you for your purchase of JotForm Premium -  - Monthly Subscription
    2: Receipt  of my purchase.

     

    Can you sort this out asap as i am expecting people to be filling forms out soon and they wont be able to untill you activate my JotForm Premium

     

    Kind Regards 

    Rob 

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    Answered by robcheshire on May 03, 2011 at 09:52 PM

    thankyou :-) 

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    JotForm Support

    Answered by liyam on May 03, 2011 at 09:54 PM

    Hello Rob,

    I have checked your payment and found out that there is a discrepancy in the information that you have entered in our payment gateway, Plimus.  In the JotForm username field in Plimus, you entered your email address instead of your username here. This is the reason why your upgrade did not reflect into your account.

    I have now changed your account status to Premium.

    If you have other concerns or inquiries, please do let us know.

    Thank you for subscribing to JotForm!

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    Answered by robcheshire on May 03, 2011 at 09:56 PM

    Thankyou . 

    I thought my username was my email address sorry !!!
    Kind Regards Rob 
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    JotForm Support

    Answered by liyam on May 03, 2011 at 10:03 PM

    No worries.

    If there's anything else that you need assistance with in regard to your forms or other concerns and inquiries with your account, we'll be here to help.

    Warm regards,

    Liyam