What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Multiple choice check boxes

    Asked by VikkiJJ on July 11, 2013 at 08:58 AM

    I have a section on my from with multiple choice checkboxes.  The information sent from the form shows up in receipt review in JotForm, but the answers are not visible in the email format I am receiving.  My email receipt shows the field but no answers.  How can this be corrected?

    Page URL:
    http://form.jotform.co/form/31906492711858

    Screenshot
    multiple choice check JotForm checkboxes email email format
  • Profile Image
    JotForm Support

    Answered by Welvin on July 11, 2013 at 11:41 AM

    Hi,

    Basically, this will happen when doing changes to the form fields then the form failed to automatically update your current Email Body settings. So, we suggest to always check and make sure to correct the tags or variables used for each field.

    I have fix this for you. I also suggest re-creating your form notifications. It seems that your current settings doesn't contain all your form fields. There are lots of changes that needs to update.

    You have to delete (How to Delete Notifications/Autoresponder) and re-create (Setting Up Email Notifications).

    Let us know if you need any further assistance.

     

    Thanks