How to prevent sending emails to clients after submission

  • andruspaintingidaho
    Asked on July 1, 2020 at 8:52 PM

    Its extremely annoying. I use your software to write bids so I have forms I created to jot down notes on each job... like the material I'm going to use, the project difficulty, client information.. including their email. But it sends a copy of each one to my potential client! I have tried deleting the 'Email' line and adding a Text line to write their email in but it STILL sends to them!


    please help

  • Kenneth JotForm Support
    Replied on July 1, 2020 at 11:07 PM

    Thank you for reaching support,

    Apologies for the inconvenience, it is caused by your autoresponder email that is set up on the form, if you delete it, it will solve the problem:

    1593659190x1 Screenshot 10

    To know more about Autoresponder Emails. Here is a Related Guide: https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email

    I hope that helps.

    Best.