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  • Profile Image

    New SMTP option (reply to is not working correctly)

    Asked by chrisjaeger on July 11, 2013 at 09:53 AM

    I'm trying your new option to use my own SMTP.

    That seems to work.

    But when I get the inquiry form and click "reply" it does not use the right reply to address. It picks up my Recipient Email.

    So bobclarke@bobsmithenterprises.com fills out the form and sends it to me.

    http://buildyourweddingbusiness.com/hire-a-wedding-industry-marketing-expert/

    I get it.

    Click Reply To in my email client (GMAIL), and it replies to: chrisjaeger@gmail.com.

    What am I doing wrong? Or is this not working like it should?

    See attached.

     

    Page URL:
    http://buildyourweddingbusiness.com/hire-a-wedding-industry-marketing-<br/>expert/

    Screenshot
    email style size recipient
  • Profile Image

    Answered by chrisjaeger on July 11, 2013 at 10:14 AM

    and...

    Now it is not sending messages via SMTP at all.

    EDIT/UPDATE: Sending via my SMTP now appears to be working. But two tests I sent DID NOT come through although the forms were logged in JF.

    I changed my form configuration back to no-reply@jotform.com and it came through fine/fast.

    Both tests did get logged as submissions, it is just no notifications are being received via email using the SMTP option (in addition to the reply issue above).

    This sure is a huge waste of my time...

    But when I click my email client "reply" button, like I would be using to reply to an inquiry, it does not reply to the email from the sender of the form. That is still an issue (or I don't understand how this new system/configuration works).

     

    FYI: I use GMAIL as my email client.

     


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    JotForm Support

    Answered by Welvin on July 11, 2013 at 12:57 PM

    Hi,

    Please allow us to investigate this further. We have just release this SMTP Feature in replacement for the "Sender Email" function. We currently do not have an "EDIT" mode for this so it's hard for us to check your current settings. Our developers will surely add this edit function.

    Basically, what is your SMTP Host? Are you using Google SMTP?

    I've test this function and everything went fine. Here's my Test Form: www.jotform.co/form/31914589740866. I suggest you to submit using your Valid Email Address to check the Reply-To Function.

    Screenshots:

    Form Notification:

    Auto Responder:

     

    Thanks

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    Answered by antoniooi on July 11, 2013 at 01:15 PM

    You guys should not release it without an edit feature. How can you expect the users to setup the SMTP and guarantee 100% correct for the first time? For my case, I accidently put in my Google Apps host name instead of smtp.gmail.com and sh**t........ I can only stop my work there and waiting for the edit feature to be out......

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    Answered by chrisjaeger on July 11, 2013 at 01:23 PM

    I promise you, my form is NOT working that way or correctly.

    See http://buildyourweddingbusiness.com/jot-form-problems/ (I couldn't attach the screencap here).

  • Profile Image

    Answered by chrisjaeger on July 11, 2013 at 01:29 PM

    And now (again), using the SMTP option I am not getting my notifications at all (but the forms are being logged in JF). This is far from a stable/working solution.

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    Answered by jeanettebmz on July 11, 2013 at 03:07 PM

    @ antoniooi  I can relate to your frustration, our developers are working on that to make it editable

    @chrisjaeger

    You could take advantage of Mailchimp SMTP service called Mandrill which is the a Free service and you can send up to 12,000 mails per month. Please

    How to use Mandrill to Send Emails From Your Own Email Address
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    Answered by chrisjaeger on July 11, 2013 at 03:09 PM

    Why should I think Madrill will be more stable than my own (otherwise stable, always has worked) SMTP server? This is just another variable in the mix that makes it harder to troubleshoot when you (JotForm) has problems, which is starting to get aggravating... 

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    Answered by jeanettebmz on July 11, 2013 at 04:52 PM

    @chrisjaeger

    I suggested Mandrill as I see your SMTP server configuration is not stable/working. Can you please tell us what was the configuration you used?

    Can you please try Port 587/TLS ?

    I know you cannot edit the current configuration, but you could open a free account and try with that.  If i works , then I'll se if I escalate this so you can delete/edit the non working settings within your paid account chrisjaeger

  • Profile Image

    Answered by jeanettebmz on July 11, 2013 at 05:02 PM

    I might suggest you to use port 25/TSL , but most ISP's will block port 25 due to spam protection, so that is why I suggested 587/TSL which is the alternative for port 25 on a TSL connection

    Another option would be 465/SSL


     


  • Profile Image

    Answered by chrisjaeger on July 11, 2013 at 05:19 PM

    I don't have the time to troubleshoot your system for you... sorry.

    And at this point I can't edit my SMTP settings to test anything. 

    I've spent hours on this problem already... and frankly, in my mind it's not resolved. It's working, but trust me, I have no more faith or sense of certainty with JotForm.

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    Answered by jeanettebmz on July 11, 2013 at 05:48 PM

    We are very saddened about this, the Support Staff has been working to the best of their abilities to have this solved. We've been trying to get resolved your issue as well as other's. Our developers are working hard to get the editing solved soon.

    Mike and I have been discussing why in your case it's not working. And I think Mike have a workaround for you on this thread, expect an answer in a moment, Mike is working on it and is about to post it.