Website is not loading properly

  • eleanorchill1
    Asked on July 2, 2020 at 5:04 AM

    Hi participants have been receiving the following message on my embedded form:

    "Temporarily Back End Unavailable"

    And have been unable to upload their images and submit their responces.

    Once submitted, it just states "waiting for..." see attached.

    This is significantly affecting my project and making members of the community unable to submit their files.

    Could you please explain and fix this issue urgently?


    Thanks,

    Eleanor Hill


    Jotform Thread 2425355 Screenshot
  • eleanorchill1
    Replied on July 2, 2020 at 5:05 AM

     1593680713Screen Shot 2020 07 02 at 10 Screenshot 10

  • Bojan Support Team Lead
    Replied on July 2, 2020 at 7:34 AM

    Greetings Eleanor.

    Thank you for your message.

    We apologize for the inconvenience.

    Our developers have been working on this problem, and it should be resolved now.

    Please try your form again, and let us know if the problem is resolved.

    Thank you for your understanding. 

  • eleanorchill1
    Replied on July 5, 2020 at 3:55 AM

    Thanks Bojan