Why are we not receiving the PDF attachment in the email by editing the submission?

  • sebv2v
    Asked on July 2, 2020 at 6:01 AM
    Hello, We want to resume a form on which there is an error. we click in the mail on "edit this submission", the form appears, we make the modifications and validate. But we do not receive the attached pdf as on the original email. Why?
  • Kiran Support Team Lead
    Replied on July 2, 2020 at 8:50 AM

    As I check the feature of sending PDF document with editing the submission is working fine. I notice that the notification is set to be sent using a condition. Are you receiving the email but not the PDF attachment in the email? If so, is there a link placed in the email to the PDF document? Please note that the PDF file may not be attached to the email if the attachment size is more than 5MB or failed to generate a PDF. Could you check once again and let us know if you need any further help.

    Thanks!