What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing Email Field Selection Under Sender Email

    Asked by antoniooi on July 11, 2013 at 11:18 AM

    Hi,

    It seems like after JotForm implementing the new SMTP feature, I can no longer allow the form submiter to appear as Sender Email using the email box that they filled on the form. Surprisingly, JotForm still allows the submiter's name to be selected as Sender Name but not for the Sender Email. I had been using this feature for more than a year. The reason is that, when the site visitors (submiters) submit their training request to my clients, my clients will be able to easily click reply with the requester's email address. Now JotForm, without my permission, changed all my sender's email to noreply@jotform.com.

    I want to know, how can I use back the old feature? Thank you!

    Antonio

    Page URL:
    http://form.jotform.me/form/21274979282464

    email sender Selection JotForm name
  • Profile Image

    Answered by sidharth_kch on July 11, 2013 at 01:36 PM

    @antoniooi

    I deeply apologize for this inconvenience. 

    There were some technical glitch which were caused because of some change in amazon bounce api. We have permanently disabled the custom sender email feature. 

    But you can map the Reply-to field to the email field of your form so that when you reply to the notification email it will display your user's email address.

    We now have a new feature where you can send notification emails using your own SMTP server. Please refer this guide: http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    Thanks,

    Sidharth

  • Profile Image

    Answered by antoniooi on July 11, 2013 at 01:49 PM

    Yeah..... I just saw it after posting this question... and this is another problem that I faced:

    http://www.jotform.com/answers/242580-Wrong-SMTP-Settings-How-to-edit#2

    But you know what could be the potential problem of your no-reply@jotform.com email address? -- It may go into the SPAM folder of the recipient.

    Try to get your SMTP issue fixed and roll out the edit mode ASAP so that I can fix my settings.

    Thanks.

  • Profile Image

    Answered by sidharth_kch on July 11, 2013 at 02:02 PM

    @antoniooi

    I deeply apologize for this inconvenience.

    Our development team is already working on it allow the SMTP settings editable. For now request you to please use the "noreply@jotfrom.com" alternative.

    We will keep you posted on the SMTP development.

    Thanks,

    Sidharth

  • Profile Image

    Answered by antoniooi on July 11, 2013 at 02:06 PM

    Thanks.

  • Profile Image

    Answered by flynet on July 11, 2013 at 02:17 PM

    I have the same problem, JotForm, without my permission, changed all my sender's email to noreply@jotform.com.

    I need to search some e-mails in my inbox, by the sender e-mail, and I don´t find, because I do the search with sender e-mail data

    I need you solve this problem asap, receiving form results like before, with sender e-mail in the Sender E-mail field

    Thank you

  • Profile Image

    Answered by flynet on July 11, 2013 at 02:25 PM

    And most serious problem, all reply we sent last days, just clicking in reply, was sent to noreply@jotform.com , and we believed that it was sent to clients.  We only discover this problem, because some clients called us, asking explanations, telling that they did not receive any informations from us. Regrettable !!

  • Profile Image
    JotForm Support

    Answered by KadeJM on July 11, 2013 at 04:15 PM

    @flynet

    We understand your issue may be similar or related but we would like to request that you please open up your issue in a new thread so that we can attend it separately to avoid any confusion - Thank You!