Edit URL: Unable to saved changes on checkbox fields

  • Profile Image
    tschreib
    Asked on July 11, 2013 at 11:24 AM

    Dear Jotform support,

     

    experienced several times from users, that they cannot change

    submissions received. But its only the checkboxes. Radio buttons

    and text fields are working properly. Here's how this usually happens :

     

    1) fill out form >> submit

    2) change some checkboxes >> submit

    3) checkboxes remain unchanges like in 1)

     

    Used browsers are mostly IE8-10, Chrome

    in few cases.

     

    This is however not the case in all submissions, as

    some are indeed changeable. I'm suspecting some

    browser settings, did experience anyhting like this?

    Might be its something different.

     

    Thanks
    Thomas 

  • Profile Image
    Welvin
    Answered on July 11, 2013 at 01:38 PM

    Hi Thomas,

    Can you please let us know the form URL and from what particular submissions so we can check? Also try to clear your browsers cache and cookies then logged in again. See if that makes a difference. 

    Clear your forms cache as well by following this guide: How to Clear your Form Cache.

    So far, we don't have a similar report like this. Maybe you're right that this is a browser specific, so please try my suggestion above. Advice you customers/users to do the same to their browsers.

     

    Thanks

  • Profile Image
    tschreib
    Answered on July 12, 2013 at 04:05 AM
    Dear Welvin,
    good morning!
    Here's the link to the live case :
    http://submit.jotformeu.com/form.php?formID=31563114805347&sid=239361439412414615&mode=edit
    And that I tried to do
    1) login >> Profile >> settings >> Form caches = clear cache
    2) entered the above form, there were 3 checkboxes checked
    Field "SURCHARGES" >> BAF + EBS + SCC
    3) tried to uncheck EBS + SCC, as only BAF should read checked
    and submitted the form again
    4) Reopened and only SCC reads unchecked. EBS = checked
    Have duplicated the form to another one, so this
  • Profile Image
    EltonCris
    Answered on July 12, 2013 at 07:01 AM

    @tschreib

    I was able to replicate the problem. I have now forwarded this to our higher team so they can take a look on this issue.

    We will update you here once this is corrected. Thanks and apologies for any inconveniences caused.

  • Profile Image
    EltonCris
    Answered on July 13, 2013 at 07:51 PM

    @tschreib

    This is now fixed. Kindly check.

    Thanks!

  • Profile Image
    CNavarreteC
    Answered on July 15, 2013 at 04:19 AM

    @EltonCris


    Just like to check back, fixed for this single form or you fixed the issue generally?

     

    Thanks

    Thomas

  • Profile Image
    EltonCris
    Answered on July 15, 2013 at 04:24 AM

    @CNavarreteC 

    It's a global fixed. It is applied for all the forms with edit URL issues on check boxes.

    If you have encountered this again, please report it here. Thanks!

  • Profile Image
    CNavarreteC
    Answered on July 15, 2013 at 04:56 AM

    This is great news, thanks!   *thumbs up*