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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wrong SMTP Settings - How to edit?

    Asked by antoniooi on July 11, 2013 at 11:48 AM

    I just tried out the new sender SMTP settings. After the first trial, the email doesn't seem to send out. I suspect that it could be due to the wrong host name, so I decided to edit it but no function that allow me to do so. I tried to add a new sender email with the new email address but JotForm says it is already exist. So what now? -- When it is wrong, it is wrong FOREVER? Cannot remove cannot edit?

    Please advise. Thank you.


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    Answered by EliezerN on July 11, 2013 at 01:16 PM

    We deeply apologize for the inconveniences that may have been causing.

    We would appreciate your patience while our development team works hard to have the custom email and the STMP setting editable.

    In the mean time we will kindly suggest you to use the noreply@jotform.com or the noreply@formresponse.com options.

    Thanks for your comprehension.

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    Answered by antoniooi on July 11, 2013 at 01:20 PM

    Please make it quick and fully tested. Ask your developers to look into the inaccurate "reply-to" issue also as I also heard many people complaining about it.


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    Answered by sidharth_kch on July 11, 2013 at 02:32 PM


    As stated in your other thread, our development team is already working on it allow the SMTP settings editable. For now request you to please use the "noreply@jotfrom.com" alternative.

    We will keep you posted on the SMTP development.



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    Answered by antoniooi on July 11, 2013 at 02:40 PM

    Got it. In future, don't simply release any new feature without a fundamentally complete functionality or else your whole support team will be busy answering whole bunch of repetitive questions like crazy.

    Take care.

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    JotForm Support

    Answered by Welvin on October 21, 2013 at 09:25 AM

    Hi @antoniooi

    Sorry for not updating you about the SMTP settings. You can now actually edit/delete SMTP details from your account. Here's how: How to Edit/Delete Sender Emails on SMTP Settings.

    You can also restore the ability to send form emails from custom address or from the email entry of your form email field BUT you'll have to setup SMTP through Mandrill. Check this guide: Set Email Field as the Notification Sender Email Address with Mandrill. We can help you to setup SMTP to Mandrill and add it to your account email settings, just please let us know the email address you want to use.

    Please contact us if you need something else.


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    Answered by antoniooi on October 21, 2013 at 10:25 AM

    Hi Welvin,

    You guys should have updated this thread earlier on. It works now, thanks.

    As for helping me to setup the sender's email by form entry, I don't think you guys can make it, because for my case, the users can be anyone in the public who would like to attend the training -- how can you dynamically helping me to setup as the user is registering or requesting for the training? So no point.

    Ideally, it should be the user sends the email to the training provider directly as we're just a 3rd party who should not interfere with their training deals. But since this is impossible, at least I can use my inquiry@malaysiatraining.net as sender and reply-to as the training provider, which makes more sense to the users and our clients compared to using noreply@JotForm,com.

    To help your JotForm customers to build their brand, JotForm should remain transparent except for those free accounts -- then you have the rights advertise your brand through free users.

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    JotForm Support

    Answered by Welvin on October 21, 2013 at 11:06 AM

    You will only do this once. After that, you'll be able to select the same settings when creating a new form and/or updating an existing form. The point here is to restore the capability of receiving an email directly from the submitters email address as FROM Address. After setting up Mandrilll SMTP to your form, you will have the following settings:

    The "From E-Mail" which is set to the Email Field of your form will be use as the actual "Sender Email" of your form and NOT noreply@jotform.com or your personal email address.


    Also, if you will setup AutoResponder Email so that the submitters will receive an email right after they submit to the form, the "Sender Email" can also be configured. You can use your personal email address, or you can add your client email address or the training provider's email address (as you've mentioned). Here's how you can add your email address as Sender Email for Auto Responder: How to Add a Custom Sender Address to an Email Alert. After adding email address, you can setup your autoresponder email just like this:

    You can leave the "Reply-to Email" or you can put the same email address. Again, you will only do this once then you can use the same settings to the new form or old form(s).

    As we have explained a months ago, we've made this changes because we have detected an abuse to the system causing problems to our email servers. There are users that uses a fake or non-existing email address -so we add this verification methods and SMTP Settings to ensure email validity.

    This isn't to brand our forms. We don't put advertisements to our forms. We've made this changes for security reasons.

    Thanks for your thoughts and understanding.

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    Answered by antoniooi on October 21, 2013 at 11:31 AM

    I don't understand why you still need me to give you an email address when my form will be able to capture email from the form entry after setting up the Mandrill SMTP. Corect me if I'm wrong:

    What you mean is, your Mandrill security will check if the form entry email is valid; if yes, use the form email, else use the sender's email as given, am I right?

    My bottom line is to make the form uses the form entry email as the actual sender's email address. I just want to understand why another email address need to be given in order to setup Mandrill SMTP. Let me know if my above understanding was correct. If so, go ahead and use this email address to configure Mandrill SMTP: inquiry@malaysiatraining.net

    Thank you.

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    Answered by EliezerN on October 21, 2013 at 12:18 PM

    Thanks for contacting us.

    As my colleagues stated before, the verification methods and SMTP settings will ensure the email validity. So that, spammers and user that pretend to abuse to the system will not able to cause problem to our email servers.  So, once you apply these methods there will be no need to use the noreply@ emails, the actual sender email ( form user email) will appear instead of noreply@...

    To get your mandrill credential kindly follow the steps in the next guide: How to use Mandrill to Send Emails From Your Own Email Address

    Then Just add a new sender email to the notification of the form you need. 

    Please let us know if you need further assistance with this.


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    Answered by antoniooi on October 21, 2013 at 12:29 PM

    In that case, let me set it up myself. Please ignore my previous request (as Welvin offered to set it up for me). I will feedback to you guys if I hit any problem.