What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform made me create a new account?? I already have an existing account?

    Asked by rbregstone on July 11, 2013 at 12:38 PM



    Jotform made me create another account when I could not login using my original username and password.  Is this my same account or a new account?  I need to know what my ORIGINAL username name and password is for my original account because I need to make changes to my contact page on my website asap!!!


    I could not find a phone number on Jotform's website to contact someone and talk to them LIVE.

    Could someone please send me a customer service contact phone number where I can call and talk to someone LIVE to address my problem?  


    I need to take care of this asap!


    Thank you.


    Renata Bregstone

    Page URL:

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    Answered by sidharth_kch on July 11, 2013 at 03:22 PM


    I checked your contact form embedded in your website. Its created under account "strategicprep". 

    I am sorry but we don't provide phone support. You can ask you questions here in forum.



  • Profile Image

    Answered by strategicprep on July 11, 2013 at 03:46 PM
    What is my username and password?
    Sent from my iPhone
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    Answered by sidharth_kch on July 11, 2013 at 03:50 PM

    Your username is "strategicprep" and the email id used to create this account is "info@strate****p.com".

    Do you have access to this email id? You can reste your password by clicking on "Forget Password" link which is just below the "Sign In" button.