When someone uploads a photo or file I cannot view it. When I click on it it takes me to a page that says it is unavailable. Here is my form: https:

  • Dan Young
    Asked on July 2, 2020 at 11:42 AM
    Jotform Thread 2426434 Screenshot
    Page URL: https://www.jotform.com/uploads/luelyoung/92663358465165/4695134783815002700/17C61C83-2FB7-4E12-9D31-0B73952FBDE8.jpeg
  • Basil JotForm Support
    Replied on July 2, 2020 at 2:43 PM

    Hi,

    Thank you for contacting us, can you please try going to your account settings and unticking the require log-in to see uploaded files option?

    1593715293fehnb Screenshot 10

    Please let us know if the issue still persists.

  • luelyoung
    Replied on July 4, 2020 at 3:28 PM



    What is the path to get there?  I don’t see an option for that when I click on settings.Dan YoungLuel Young Inc.C (518) 929-0774www.luelyoung.com---- On Thu, 02 Jul 2020 11:43:21 -0700 noreply@jotform.com wrote ----

    div.zm_2692993008369774441_parse_7118607359866107092 p img { max-width: 100% }






    A new response has been received:






    Answered by

    Basil_A


    Hi,
    Thank you for contacting us, can you please try going to your account
    settings and unticking the require log-in to see uploaded files option?

    Please let us know if the issue still persists.




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  • jonathan
    Replied on July 4, 2020 at 6:06 PM

    We apologize for inconvenience. Please take note that you need to be log in to your account/username luelyoung first before you can download/view/open the submission file using the link 

    https://www.jotform.com/uploads/luelyoung/92663358465165/4695134783815002700/17C61C83-2FB7-4E12-9D31-0B73952FBDE8.jpeg

    I checked the submission file and it is available in your form submission data. You should be able to view/download the file using the link.

    Please let us know if you need further assistance.