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  • Profile Image

    SMTP option not working correctly (more)

    Asked by chrisjaeger on July 11, 2013 at 01:41 PM

    Here are the screen captures from my configuration for the form.

    When I hit reply, it replies to the wrong field.

    Also, I do not consistently get notifications using the SMTP option. Three of my tests were logged in Jotform but I never received the notification. I checked all my folders - no notifications.

    Page URL:

  • Profile Image

    Answered by chrisjaeger on July 11, 2013 at 01:53 PM


    So I CLONED this form, used the noreply@formresponse.com option, and it works correctly.

    It must be something related to the form.

    The NEW form I created is working with the noreply@formresponse.com option. I'm not going to use the SMTP option as I do not believe that is stable/working correctly yet. Plus, you can't edit your settings for that.

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    JotForm Support

    Answered by Mike_T on July 11, 2013 at 03:33 PM

    I have made several tests using both @gmail and @mandrillapp SMTP servers, but I was not able to reproduce any issues with this feature. All the emails were sent, and the reply-to option worked as expected.

    If you use your own SMTP server you can try to check the logs from your side. Alternatively, you can try a free Mandrill service. They have some nice options, and one of them is API Logs where you can check the history.

    The SMTP edit details issue will be fixed as soon as possible. In the meantime, you can add more custom addresses if you need this option.

    Sending through noreply@jotform.com & noreply@formresponse.com is also fine.

    Thank you.

  • Profile Image

    Answered by chrisjaeger on July 11, 2013 at 03:37 PM

    I am not having a problem with the REPLY TO issue with my new cloned form.

    So if you created a new form it works. It worked for me, creating a new form.

    But the old form, which has been in place for months - was definitely a problem.

    So it's a workaround. But there's a problem with OLD forms, I guarantee it. 


  • Profile Image
    JotForm Support

    Answered by Mike_T on July 11, 2013 at 05:51 PM

    Thank you for your tests on this. We have investigated it further and found that this reply issue is related to the Gmail web interface only.

    " If the "From" address is either the same as the "To" address, or is configured in GMail Settings as one of the 'Send As...' accounts, Gmail replies to the "To" address instead of the "Reply-To" address. An easy workaround is to specify a non-Gmail "From" address "

    Here is a thread on stackoverflow about this. Other email systems and mail clients should not be affected by this.

  • Profile Image

    Answered by chrisjaeger on July 11, 2013 at 05:56 PM

    Thanks. This seems to explain it. Now you know, and I do to. :)