Is it possible to collect Credit Card details?

  • Tim Hawke
    Asked on July 2, 2020 at 4:11 PM

    Hi, 


    We are looking at purchasing a subscription, to set up a membership application for our Gym.  I know we should not have members email Credit Card information, but I'm wondering about the security on Jotforms,  if it encrypts data and then it would follow credit card security rules. 


    T

  • Kevin Support Team Lead
    Replied on July 2, 2020 at 7:02 PM

    Unfortunately, collecting credit card details is not allowed at all as per our terms: https://www.jotform.com/terms/

    In order to collect payments you will need to use any of our currently available payment processing apps, some integrations support to collect a payment authorization, you can get more details on this guide: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    If you have more questions, let us know.  

  • Tim Hawke
    Replied on July 3, 2020 at 2:28 PM
    Kevin,
    I'm a little confused, this blog post says Jotform is PCI compliant?
    https://www.jotform.com/blog/pci-dss-service-provider-level-i-compliant/
    Tim
    ...
  • Kevin Support Team Lead
    Replied on July 3, 2020 at 4:02 PM

    JotForm is PCI compliant, but we do not allow to collect/store credit card data.