404 ERROR when downloading submission

This is what I want:

Your PDFs are ready for download

Your PDFs are available for download for 15 days days and will be deleted afterwards. Please download your files before July 18, 2020.

Claret_Jug_Player_Entry_F_July_3_2020_05d1.zip 0.24 MB in total.

Download Your PDFs

This is what I get, therre seems to be a problem. Can you sort it out as it is no use to me.

Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.

To clarify, you're the account/form owner or was the submission link shared to you?

Can you please try to login to your account when you try to open the link in your email?

If the issue persists, kindly share your account username so that we can check?